Whilst all efforts are taken to give our customers the best services to avoid any grievances the customers are intimated that they can record their grievances; if any; in writing or verbally.
The customer can approach any of our service touch points given below, to register a complaint and expect a response within a defined time period from complaint registration.
In case the customer is not satisfied with the resolution received from the above-mentioned channel, or if the customer does not hear from us within the two week period, the customer can escalate the complaint to the next level.
The nodal officer shall examine the same and provide the solution at the earliest.
In case complaint/grievance is not resolved or if the customer is not satisfied with the resolution recommended through above channels, the customer may contact Grievance Redressal Officer.
In case the resolution of the complaint is delayed beyond 30 days of the receipt of the applicant/ borrower, he/she can appeal to the appeal to Customer Education and Protection Department of RBI.