Grievance Redressal


Dear Customer,

Whilst all efforts are taken to give our customers the best services to avoid any grievances the customers are intimated that they can record their grievances; if any; in writing or verbally.

The customer can approach any of our service touch points given below, to register a complaint and expect a response within a defined time period from complaint registration.

Customer can reach us at the below number between 10.00 a.m. to 6.00 p.m. every day of the week except on 2nd and 4th Saturdays, Sundays and all public holidays.
040 - 66104477

The customer can also write to:
helpdesk@i-lend.in

Resolution of Grievances


Escalation Matrix
Primary Level

In case the customer is not satisfied with the resolution received from the above-mentioned channel, or if the customer does not hear from us within the two week period, the customer can escalate the complaint to the next level. The nodal officer shall examine the same and provide the solution at the earliest.

Customers can also reach our Nodal Officer at the below number between 10.00 a.m. to 6.15 p.m. every day of the week except on 2nd and 4th Saturdays & Sundays and on public holidays.
040 - 66204477

The customer can also mail to the Nodal Officer:
nodalofficer@i-lend.in

The customer can also write to:
The Nodal Officer,
Dipamkara Web Ventures Pvt. Ltd.,
6-3-1109/5 & 6,
4th Floor, G.S Mall,
Raj Bhavan Road, Somajiguda,
Hyderabad 500 082.
Note:
Customers are required to quote the complaint ticket number provided to them in their initial interaction, along with their loan account number to help our nodal officer understand and address their concerns.
Complaints are suitably acknowledged on receipt and the customers are informed of delays if any.
Secondary Level

In case complaint/grievance is not resolved or if the customer is not satisfied with the resolution recommended through above channels, the customer may contact Grievance Redressal Officer.

Customers can also reach our Grievance Redressal Officer at the below mailer:
ceo@i-lend.in

In Case the resolution of the complaint is delayed beyond 30 days of the receipt of the applicant/ borrower, he/she can approach the Officer-in-Charge of the Regional Office of Department of Non-Banking Supervision (DNBS) of RBI, Mumbai within whose jurisdiction the office of the NBFC is registered under.

The customer can write to:
Department of Non-Banking Supervision,
Central Office,
Centre I,
World Trade Centre,
Mumbai 400 005.