Grievance Redressal

Dear Customer,

Whilst all efforts are taken to give our customers the best services to avoid any grievances the customers are intimated that they can record their grievances; if any; in writing or verbally.

The customer can approach any of our service touch points given below, to register a complaint and expect a response within a defined time period from complaint registration.

Customer can reach us at the below number between 10.00 a.m. to 6.00 p.m. every day of the week except on 2nd and 4th Saturdays, Sundays and all public holidays.
040 - 48962933

The customer can also write to:
helpdesk@i-lend.in

Name

E-mail

Phone

Message

Resolution of Grievances

Escalation Matrix

Primary Level

In case the customer is not satisfied with the resolution received from the above-mentioned channel, or if the customer does not hear from us within the two week period, the customer can escalate the complaint to the next level. The nodal officer shall examine the same and provide the solution at the earliest.

Customers can also reach our Nodal Officer at the below number between 10.00 a.m. to 6.15 p.m. every day of the week except on 2nd and 4th Saturdays & Sundays and on public holidays.
040 - 48962933

The customer can also mail to the Nodal Officer:
nodalofficer@i-lend.in

The customer can also write to:
The Nodal Officer,
Dipamkara Web Ventures Pvt. Ltd.,
607, Shangrilla Plaza
Road No.2, BanjaraHills
Hyderabad 500 034.

Note:
Customers are required to quote the complaint ticket number provided to them in their initial interaction, along with their loan account number to help our nodal officer understand and address their concerns.
Complaints are suitably acknowledged on receipt and the customers are informed of delays if any.

Secondary Level

In case complaint/grievance is not resolved or if the customer is not satisfied with the resolution recommended through above channels, the customer may contact Grievance Redressal Officer.

Customers can also reach our Grievance Redressal Officer at the below mailer:
ceo@i-lend.in

In case the resolution of the complaint is delayed beyond 30 days of the receipt of the applicant/ borrower, he/she can appeal to the appeal to Customer Education and Protection Department of RBI.

The customer can write to:

City	Email	Phone
Bengaluru	cepcbengaluru@rbi.org.in	080-22277620
Chennai	cepcchennai@rbi.org.in	044-25392412
Hyderabad	cepchyderabad@rbi.org.in	040-23232016
Mumbai	cepcmumbai@rbi.org.in	022-22705724
New Delhi	cepcnewdelhi@rbi.org.in	011-23715098